Showing posts with label 1800Flowers. Show all posts
Showing posts with label 1800Flowers. Show all posts

Thursday, February 5, 2015

Flowers? When Is The Right Time To Send ?

At Store Coupon4share.com/store/proflowers.com we know that there are millions of reasons to send flowers, from the traditional reasons like congratulations or sympathy, to more unique reasons like “thanks for taking my pet chinchilla on a walk every day last week.” Whatever your reason, flowers are a great way to show someone that you care and we’re here to help you do that, plus save some money at the same time, but if you still need some reasons to send flowers here is a short list.

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Birthdays & Holidays

Who doesn’t love getting flowers on their birthday? Ok, maybe guys in a biker gang might not appreciate them, but otherwise birthdays are probably one of the most special occasions, unless you are like me and would prefer not to remember it. I have always considered giving flowers to someone to be kind of a big deal, in fact, I probably receive as much pleasure from giving cut flowers, as I am sure I get back in brownie points. On the other hand, Christmas is the time of the year when a lot of people need a pick me up, which is exactly what you should expect when you bring flowers.

Condolences & Saying goodbye.

I don’t always think of flowers as a gift, so much so that the occasions that warrant condolences are just as important as attempting to share the joy around the holidays. Choosing flowers for a business associate who experienced a loss in the family, is just as important as if that same associate ended up leaving the company for greener pastures. Naturally it makes a difference what kind of flowers I buy and the closeness of the relationship will determine what budget criteria I end up using. Sometimes I give planting flowers which can be used as a memorial and have more meaning.

When congratulations are in order.

We like being appreciated when we accomplish something, so if a friend of mine was fortunate enough to get hired at a company they really wanted to work for, or they achieved good grades in an exam, that would be an occasion. Another would be when a family member or a close friend had a baby, my flowers would be right there with the rest of them on the maternity ward.
Get well & stay out of trouble.

There are other reasons to send flowers to someone in the hospital, maybe my brother or sister, in-laws, or someone else I feel close to took a turn for the worse and ended up being admitted to the hospital, I would appreciate flowers sent to me, so why not send some to that person. Then there was the time that I forgot to buy flowers for our anniversary and ended up in the doghouse, what a huge mistake.

The important women in my life.

It is not a good thing to forget your anniversary, but can you imagine what would happen if you forgot to send flowers and candy to that special someone on Valentines day? Thankfully I always remember to send flowers on that date. I have never forgotten to send flowers to my mother on mothers day, there wouldn’t be a dog house big enough for me if I made such a mistake.

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Monday, January 26, 2015

Customer Service at 1800Flowers and Proflowers

As an introduction I would like to share a few thoughts about the role of customer service in the modern business world. Most companies are connected with sales and, thus, they have to do their best in order to execute them on the highest level. Can you agree with me that in most cases the further destiny of the corporation is defined by its ability of finding an approach to customer and realization of his or her satisfaction as for the offered product or even service? That's why I have decided to come across the flower business and find out testimonials of the target audience belonging to a pair of American companies.
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So, the first company I want to speak about is named Proflowers. This company has more negative customer opinions than, for example, its competitor 1800Flowers. Proflowers is blamed for the late deliveries which sometimes almost or at all miss the deadline, pricing problems when the already ordered items are made 2 or 3 times more expensive than the initial cost, quality discrepancy and other not less disappointing moments.

Let`s consider a short opinion left by the customer who has named himself GJTex: "I did not know about all these complaints or would have not done this. I ordered online from Proflowers 2 different flower arrangements. They were to be delivered to the funeral home for my Great Aunt's funeral service. The order was placed on Tuesday early morning to be delivered by Thursday. Besides having to pay an extremely high price for "shipping", I paid the extra $4.99 for "guaranteed" delivery before 12:00pm?" So, there are a lot of options for Proflowers to improve at.

Along with drawbacks of the already mentioned company I can also name some positive moments which were not neglected by customers. For example, Marian says: "I have used Pro Flowers many times and every one that receives the flowers loves them. Friends that have had flowers sent to them have gotten beautiful arrangements. Delivery has always been on time. I love the ease of ordering online. There is a good selection or choices, good price range. Thank you Pro Flowers!" Let`s switch to the company named 1800Flowers. It is as well engaged in the flower delivery, composition arrangements and other related services. Additionally, it`s quality level doesn`t differ much from the Proflowers Customer Service.

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I want to pay your attention to the words of Frank who has faced the customer service drawbacks and has been the client of 1800Flowers: "Have used flowers.com before, but today logged on to my account, and when I go to the check-out, found they had another person's name, address and credit card information listed. Checked account details and see comingling of my addresses and recipients with some other person's. Now on the phone trying to resolve and they are not being responsive - recommend not trusting such an organization with personal information." So, the 1800Flowers Customer Service has broken the private policy which is, of course, a rude violation.

Having compared several issues and several opinions, I can say that the more positive situation is monitored at the Proflowers. And the main reason for this is an opportunity of finding at least few positive testimonials concerning the customer service and corporate performance of this company as a whole.

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