As an introduction I would like to share a few thoughts about the role of customer service in the modern business world. Most companies are connected with sales and, thus, they have to do their best in order to execute them on the highest level. Can you agree with me that in most cases the further destiny of the corporation is defined by its ability of finding an approach to customer and realization of his or her satisfaction as for the offered product or even service? That's why I have decided to come across the flower business and find out testimonials of the target audience belonging to a pair of American companies.
So, the first company I want to speak about is named Proflowers. This company has more negative customer opinions than, for example, its competitor 1800Flowers. Proflowers is blamed for the late deliveries which sometimes almost or at all miss the deadline, pricing problems when the already ordered items are made 2 or 3 times more expensive than the initial cost, quality discrepancy and other not less disappointing moments.
Let`s consider a short opinion left by the customer who has named himself GJTex: "I did not know about all these complaints or would have not done this. I ordered online from Proflowers 2 different flower arrangements. They were to be delivered to the funeral home for my Great Aunt's funeral service. The order was placed on Tuesday early morning to be delivered by Thursday. Besides having to pay an extremely high price for "shipping", I paid the extra $4.99 for "guaranteed" delivery before 12:00pm?" So, there are a lot of options for Proflowers to improve at.
Along with drawbacks of the already mentioned company I can also name some positive moments which were not neglected by customers. For example, Marian says: "I have used Pro Flowers many times and every one that receives the flowers loves them. Friends that have had flowers sent to them have gotten beautiful arrangements. Delivery has always been on time. I love the ease of ordering online. There is a good selection or choices, good price range. Thank you Pro Flowers!" Let`s switch to the company named 1800Flowers. It is as well engaged in the flower delivery, composition arrangements and other related services. Additionally, it`s quality level doesn`t differ much from the Proflowers Customer Service.
I want to pay your attention to the words of Frank who has faced the customer service drawbacks and has been the client of 1800Flowers: "Have used flowers.com before, but today logged on to my account, and when I go to the check-out, found they had another person's name, address and credit card information listed. Checked account details and see comingling of my addresses and recipients with some other person's. Now on the phone trying to resolve and they are not being responsive - recommend not trusting such an organization with personal information." So, the 1800Flowers Customer Service has broken the private policy which is, of course, a rude violation.
Having compared several issues and several opinions, I can say that the more positive situation is monitored at the Proflowers. And the main reason for this is an opportunity of finding at least few positive testimonials concerning the customer service and corporate performance of this company as a whole.
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Let`s consider a short opinion left by the customer who has named himself GJTex: "I did not know about all these complaints or would have not done this. I ordered online from Proflowers 2 different flower arrangements. They were to be delivered to the funeral home for my Great Aunt's funeral service. The order was placed on Tuesday early morning to be delivered by Thursday. Besides having to pay an extremely high price for "shipping", I paid the extra $4.99 for "guaranteed" delivery before 12:00pm?" So, there are a lot of options for Proflowers to improve at.
Along with drawbacks of the already mentioned company I can also name some positive moments which were not neglected by customers. For example, Marian says: "I have used Pro Flowers many times and every one that receives the flowers loves them. Friends that have had flowers sent to them have gotten beautiful arrangements. Delivery has always been on time. I love the ease of ordering online. There is a good selection or choices, good price range. Thank you Pro Flowers!" Let`s switch to the company named 1800Flowers. It is as well engaged in the flower delivery, composition arrangements and other related services. Additionally, it`s quality level doesn`t differ much from the Proflowers Customer Service.
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Having compared several issues and several opinions, I can say that the more positive situation is monitored at the Proflowers. And the main reason for this is an opportunity of finding at least few positive testimonials concerning the customer service and corporate performance of this company as a whole.